Data deletion instructions
Last updated: October 6, 2026
Svetta is operated by Passo Advisory, LLC. You can request deletion of personal information associated with your Svetta account or an interaction with a business using Svetta.
1. Send a request
Email [email protected] with the subject Svetta — Data deletion request.
Include only what is needed to locate the information:
- The name of the business you interacted with.
- The phone number or email address used for that interaction or your account.
- Approximate interaction dates, if known.
- Whether you want information from a specific interaction deleted or want us to review all associated personal information.
Do not send passwords, access tokens, payment card numbers, or identity documents unless a secure verification method is specifically arranged.
2. What happens next
We review the request and may ask for proportionate information to verify your identity or authority. If Svetta processes the information for a business, we coordinate with that business or direct you to it as appropriate. We communicate the outcome or next steps within the time required by applicable law, including any permitted extension. There is no universal immediate or automatic deletion promise.
Relevant information may include contact details, messages and attachments held by Svetta, project and estimate records, account-related data, and notification subscriptions. The scope depends on the information located and the applicable business instructions and legal obligations.
3. What deletion does not automatically affect
Deleting information held by Svetta does not automatically delete copies independently held by WhatsApp/Meta, the business, your phone, a scheduling provider, or other connected systems. We explain known limits relevant to your request. Legal, security, dispute, or other required records may need to be retained. Backups can have separate retention cycles; we will explain applicable limits rather than promise immediate removal from every backup.
Removing a contact in Control Center, marking assistance as handled, deleting a WhatsApp chat, disconnecting an integration, or turning off notifications is not equivalent to deleting all associated personal information.
4. Disconnecting access or notifications
You may revoke app permissions through the relevant provider settings or disable notifications on your device. This can stop future access or notifications, but does not replace a request to delete information already retained.
5. Contact and privacy information
Passo Advisory, LLC
18800 NE 29th Ave, Apt 408, Aventura, FL 33180, United States
Read our Privacy Policy for additional information.
Instrucciones en español
Para solicitar la eliminación de datos personales, escribe a [email protected] con el asunto Svetta — Solicitud de eliminación de datos. Indica el negocio, el teléfono o correo utilizado, las fechas aproximadas y qué información deseas eliminar. No envíes contraseñas, tokens ni documentos de identidad sin acordar antes un método seguro.
Podemos verificar tu identidad y coordinar la solicitud con el negocio correspondiente. Te comunicaremos el resultado o los próximos pasos dentro del plazo legal aplicable. Algunos registros pueden conservarse por obligaciones legales o motivos permitidos; los respaldos y servicios externos pueden tener ciclos distintos.
Remover un contacto, marcar una asistencia como atendida, borrar un chat de WhatsApp o desactivar notificaciones no elimina automáticamente todo el historial almacenado en Svetta. La solicitud tampoco borra automáticamente las copias que conservan tu teléfono, el negocio o proveedores externos.